Refund Policy

Thank you for shopping at the 'Colours of Colombo' website. Your satisfaction is our priority, and we’re committed to delivering the best possible online shopping experience. If you’re not completely happy with your purchase, we’re here to assist you.

Returns

We accept returns within 7 days of purchase. To qualify, items must be unused, in their original condition, and packaging.

Refunds

Once your return is received and inspected, we’ll notify you of your refund status. If approved, we’ll issue a refund to your original payment method. Please note that shipping charges from the original purchase will not be refunded.

Exchanges

To request an exchange, please contact our customer support team within 7 days of receiving your order. We’ll provide further instructions to facilitate the exchange.

Return Shipping

Unless the return is due to an error on our part (e.g., wrong item sent, defective product), you will be responsible for the return shipping costs.

Processing Time

Refunds and exchanges will be processed within 10 business days of receiving the returned item. Please allow additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

For any questions or concerns regarding our refund policy, feel free to reach out to our customer support team. We’re here to make sure your shopping experience with us is smooth and hassle-free.